Terms of use

Using Family Connections

These terms govern the shared family-history service operated by 54MediaGroup LLC. Contact fkhosti@gmail.com with questions. By accepting these terms, you agree to the Community Standards and acknowledge the Privacy Policy. You must be at least 16 years old to hold an account; use accurate account information, and keep your sign-in secure.

Your content and permissions

You retain your rights in content you contribute. You give us permission to store, process, display and share it as needed to operate your family space and to investigate safety reports. Only upload content you own or have permission to share, including photographs and personal information about relatives. Do not upload unlawful content, exploitative imagery, threats, harassment, scams, or material that violates another person’s rights.

The creator and invited members can see the shared family space. Chat participant labels do not restrict visibility to those people. Shareable file links, exports and downloaded copies can be forwarded; do not rely on them remaining private after sharing.

Plans and billing

A Family Plan supports one family space. The original creator pays; invited relatives do not pay. Website plans are purchased through Stripe. iPhone/iPad subscriptions are purchased through Apple and Android subscriptions through Google Play, with the localized price and renewal period shown before confirmation. Do not purchase through multiple channels for the same family.

Apple payments are charged to your Apple Account and renew automatically unless cancelled at least 24 hours before the period ends. Manage or cancel Apple subscriptions in your Apple Account; restore purchases in the app. Google Play payments are charged to your Google Account and renew automatically unless canceled before renewal. Manage or cancel them in Google Play and restore purchases in the Android app. Website renewals are cancelled through website billing management. Access normally continues through the paid period. Existing content remains readable after access expires, while new content and uploads require an active plan. Refund requests follow the applicable store/provider process and any mandatory consumer rights.

Limits and service availability

Uploads have limits described in Help, including per-file and family allowances. Keep originals of important files. Exports include structured data and media links, not copies of uploaded file bytes. We may restrict abusive activity, remove unlawful or prohibited content, or suspend accounts after safety review. Availability can be affected by maintenance, network failures and third-party services; report failed saves rather than assuming a change was accepted.

Leaving and deletion

You can initiate permanent account deletion within the app or website. Deleting a creator account deletes their owned family spaces and shared content, so discuss important family records and save authorized copies beforehand. In other families, privacy deletion removes your account-associated contributions while retaining other people’s own content. Ordinary seven-day message protection does not block privacy deletion or safety removal.

Account deletion does not cancel an Apple or Google Play subscription; manage it separately through the original store. Website subscriptions for deleted spaces are cancelled as part of deletion. We cannot remove copies independently saved by relatives. Lawful payment or safety records may be retained as described in the Privacy Policy.

Your rights and changes

These terms do not exclude rights or remedies that applicable consumer law does not allow us to exclude. You are responsible for your own conduct and permissions; we remain responsible for obligations the law places on us. We may update these terms and will request renewed acceptance for material changes where appropriate. Contact support to resolve concerns or exercise applicable rights.

For the iPhone/iPad software licence, Apple’s Standard Licensed Application End User License Agreement also applies. Apple is not responsible for operating your family space or providing Family Connections support.