Your family space,
explained.

Need a hand?

Email fkhosti@gmail.com for help with your account, billing, invitations, or a failed save. Include the page you were on and the error message you saw. Never send your password, card details, private invitation links, or family export.

Start a space or join your family

To start a family space, create an account, add your name, and name your family space. The original creator then chooses a monthly or yearly Family Plan before adding relatives, stories, uploads, and invitations.

If a relative invited you, open their invitation and sign in or create an account with the exact email address they invited. Verify that email address before joining. Invitations expire after 30 days; ask the family creator for a new one if needed. Invited relatives do not need a subscription or payment details.

Forgot your password? Enter your email on the sign-in page and choose “Forgot password?” If you normally use Google, choose “Continue with Google.”

Who can see your family content?

Your family space is accessed by its creator and invited members. Profiles, stories, memories, and family chats are shared within that space. Every family member can read family chats, including conversations that list only some relatives as participants.

Family Connections uses Google Firebase for sign-in, database storage, and uploaded files; Stripe handles website billing and Apple handles app subscriptions. Error monitoring filters family content and sensitive details from diagnostic reports. Avoid sharing passwords, payment information, or other sensitive information in family content or support requests.

Uploaded files use shareable download links. Anyone who receives a working file link may be able to open that file, so keep those links and exported family data private. Keep originals of important photos, videos, and documents.

One subscription for one family space

The original creator pays for one family space; invited relatives join free. Website prices are $9.99/month or $99.99/year USD. The app shows localized Apple prices before confirmation. Plans renew until cancelled. Manage website plans through Stripe billing in Settings; manage Apple plans in your Apple Account. Restore Apple purchases from the app’s Settings. Avoid buying through both channels for the same family.

Cancellation keeps access through the paid period. Once the plan ends, existing history remains readable, but adding content and uploading files require an active plan. The creator can still manage billing and export family data. Cancelling billing does not delete family history.

Photos, videos & files

Gallery and chat uploads have a 20 MB limit per file. Chat accepts up to six attachments per message. Profile photos have a 1.5 MB limit. A video from your phone may need to be shortened or compressed before uploading.

Family spaces currently have a cumulative upload allowance of 10 GiB, with up to 1 GiB of upload reservations per day. Failed or abandoned reservations count toward these allowances, and deleting a file does not automatically restore the allowance. Uploads are not unlimited.

If a save or upload fails, check the displayed message, your internet connection, and whether the Family Plan is active. Keep the form open until saving finishes.

Download your family data

The original creator can open Settings → Download family data → Export family data. The download includes profiles, stories, memories, messages, member details, and a file inventory.

The export is a structured data file in NDJSON format. It contains media links rather than copies of the uploaded photo, video, or document files. Download important files separately and keep the export private. It is a record of the family as it is read during export, so content can change while the download is being prepared.

Account deletion & message protection

Every signed-in person can choose Settings → Delete my account. Deletion permanently removes the sign-in and associated personal contributions. If you created a family space, deletion also removes that space and its shared content. Other relatives’ own contributions in spaces you joined remain. Save authorized copies before deleting.

Ordinary message deletion is restricted after seven days. This restriction does not block permanent privacy deletion or safety moderation. Removing a member’s access or deactivating a sign-in is separate from permanent account deletion.

Website subscriptions for deleted spaces are cancelled during permanent account deletion. Cancel Apple subscriptions separately in your Apple Account. Interrupted deletion can be resumed after signing in. Contact support if you cannot sign in or need help exercising a privacy right.

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